Authenticity & Product Information Policy

Last Updated: October 26, 2023

GearMelody is committed to providing accurate and transparent product information to help customers make informed purchasing decisions.

Product Authenticity

We aim to accurately represent the origin, brand, manufacturer, and authenticity of products offered through our website.

Any product advertised as genuine, officially licensed, or professionally authenticated must meet the stated description.

We do not knowingly advertise counterfeit products as genuine merchandise.

Product descriptions should accurately identify relevant brands, manufacturers, features, and conditions.

Music Equipment and Accessories

When applicable, product listings should clearly identify whether merchandise is:

• Factory sealed

• Unopened

• Open-box

• New

• Pre-owned

• Refurbished

• Professionally inspected or certified

• Sold with specific included accessories

Product condition and contents are specific to each listing.

Customers should review product descriptions carefully to understand the exact merchandise being offered.

Where relevant, listings should identify compatibility requirements, model information, and included components.

Certified, Inspected, and Refurbished Equipment

If a product is described as professionally inspected, certified, or refurbished, the applicable condition and verification information should be identified where relevant.

Any manufacturer certification, inspection standard, or professional assessment must correspond to the product description.

We aim to provide accurate information regarding product condition and functionality.

We do not guarantee future product value, investment returns, resale prices, or performance beyond the specifications and representations provided in the applicable listing.

Music Gear Accessories

Our music equipment accessories may include cables, connectors, equipment stands, cases, storage solutions, and related products, subject to availability.

We aim to provide accurate information about:

• Product dimensions

• Materials and construction

• Equipment compatibility

• Technical specificati